Shipping & Returns

Shipping Information

On this website, we currently only offer shipping within Jamaica, but we can ship to anywhere in the world. If you would like to place an order to be delivered abroad, please place the order choosing "In-Store Payment" and "Store Pickup", then call us at +1 (876) 383-7106 or email us at sales@bodyxtacy.com to make arrangements.

In the Montego Bay area (close to our store) we offer in-person delivery. If you are ordering a custom gift basket for a loved one who is coming here on vacation, we suggest this method - by going to their resort in person, we can often arrange to have the gift basket arranged beautifully on your loved ones' bed when they come back to their room.

For the rest of Jamaica, we offer courier delivery via Tara or AirPak, or for same-day delivery via Knutsford Express. If you have a preference for the courier method, please indicate this in the comments when you place your order.

For those in Montego Bay, you are welcome to pick up your order at our store - everything you see on our website we have in our store. You can either pay for the order on the website, or choose "In-Store Payment" and just pay when you get here.

Returns Information

Intimate Clothing (lingerie, panties, swimsuits, etc.): For obvious reasons we do not accept returns of Intimate Clothing (would you want to buy something like this that someone else returned?). Thus, all sales for Intimate Clothing are final.

Adult Toys / Novelties: Adult toys are only accepted for return in their original unopened packaging within 48 hours of sale. Once you open the packaging, you own the product, and we do not accept returns for any reason, including for defects.
We are in the tropics, and adult toys are usually not designed for a tropical climate, so you need to take extra care with them, and remove the batteries from them every time you use them. If you leave the batteries in for any period when you are not using your toy, you may return to find the battery terminals corroded. That is the result of the heat and humidity.
If you would like us to open the packaging and test your toy for you before we ship it, we are happy to do so, but please note that if we do this, we will not be able to accept a return for any reason, since once the packaging is opened, we cannot tell if the product has been used or not.

Skin Care / Cosmetics: Some of our skin-care products come in sealed containers, where we can easily tell if they have been opened/used. These products we will accept for return/refund within 7 days of purchase with a valid receipt. Skin care products and cosmetics that do not come with that seal are final-sale, no refund/exchange will be given.

Other Items (candles, stuffed toys, wines, etc.): These items will be accepted for return in their original unopened packaging within 7 days of purchase.

Shipping: We do not refund shipping costs. All returns must be done in-person at our store, or shipping must be paid by the customer returning the goods. If shipping goods to us for return, it is important to purchase insurance - if goods are damaged in-transit to us, we will not accept them for return.

Refunds: Refunds will be made in the same way payment was made. If payment was made via a credit card, the refund will be made to the same credit card.

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